Terms & Conditions

Effective Date: 12th Jan 2026

Welcome to e-Nibedan (https://enibedan.odisha.gov.in), an official grievance submission and tracking platform of the Government of Odisha. By accessing or using this website or mobile application, you agree to comply with and be bound by the following Terms & Conditions.
 

1. Purpose of the Platform
The e-Nibedan portal enables citizens to:

• Submit grievances online
• Track grievance status
• Communicate with authorized government departments

This platform is provided solely for public service and grievance redressal.

2. User Eligibility

• Users must provide accurate and complete information while submitting grievances.
• Any misuse, impersonation, or submission of false information may lead to rejection of grievances or legal action as per applicable laws.

3. User Responsibilities
By using e-Nibedan, users agree to:

• Submit grievances that are genuine and lawful
• Avoid uploading false, misleading, abusive, or defamatory content
• Not attempt unauthorized access, hacking, or disruption of the system

4. Information Accuracy
While every effort is made to ensure accuracy, the Government of Odisha does not guarantee the completeness or correctness of information submitted by users or displayed on the portal.

5. Data Usage & Privacy

• Personal data submitted by users is governed by the Privacy Policy available on the website.
• Data is used only for grievance processing, communication, audit, and compliance purposes.
• The platform does not collect data for advertising or commercial use.

6. Intellectual Property
All content, design, logos, text, and software related to e-Nibedan are the property of the Government of Odisha and are protected under applicable laws. Unauthorized reproduction or use is prohibited.

7. System Availability
The Government of Odisha reserves the right to:

• Modify, suspend, or discontinue any part of the service without prior notice
• Temporarily restrict access for maintenance, upgrades, or security reasons

8. Limitation of Liability
The Government of Odisha shall not be liable for:

• Delays or failures caused by technical issues, network problems, or force majeure events
• Loss arising from incorrect user inputs or misuse of the platform

10. Legal Compliance
Use of this platform is subject to:

• Indian Information Technology Act, 2000
• Applicable data protection and cybersecurity laws
• Government of Odisha policies and regulations

11. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by the laws of India, and courts located in Odisha shall have exclusive jurisdiction.

12. Changes to Terms
The Government of Odisha may revise these Terms & Conditions at any time. Updated terms will be published on this page and are effective immediately upon posting.

13. Contact Information
For support or queries, please visit:
https://enibedan.odisha.gov.in